Refund policy

Damages or Issues

Please take a moment to check your order when it arrives. If something isn’t quite right — whether your item arrives damaged, faulty, or incorrect — please get in touch as soon as possible so I can look into it and make it right for you.

Your happiness with your order truly matters, and I’ll always aim to resolve any issues quickly and fairly.

Returns & Non-Returnable Items

As each piece is hand-embroidered to order, personalised and custom-made items are non-returnable. This includes items with names, dates, or bespoke wording.

Sale items and gift cards are also non-returnable.

If you’re unsure whether your item is eligible for return, please don’t hesitate to reach out — I’m always happy to help answer any questions before or after you place an order.

Refunds

If a return is approved, I’ll let you know once your item has been received and inspected. Approved refunds will be issued to your original payment method within 10 business days.

Please note that processing times can vary depending on your bank or card provider.

If you haven’t received your refund after 15 business days from approval, please get in touch at betterdaysgifts@gmail.com, and I’ll be happy to look into it for you.

 

Shoe Exchanges

I understand that finding the perfect fit can sometimes be difficult when ordering online. If your shoes are not the correct size, I'm happy to offer an exchange for an alternative size, subject to availability.

To be eligible for an exchange, shoes must be returned in their original condition, unworn, and in their original packaging within 14 days of delivery.

Customers are responsible for all return postage costs associated with sending the shoes back to us. Any postage costs for sending the replacement pair may also apply for international orders.

As all personalised items are made to order, exchanges are only available for sizing issues and are not eligible for a refund unless the item is faulty.